Elevate Health is committed to providing our patients with exceptional care. We respect that your time is valuable and we appreciate that you understand that ours is too. We do our best to stick to schedule and minimise your wait times whilst maintaining a high level of service. You can assist us with this by notifying us of any new complaints that may need further assessment and in turn, a longer consultation time.

For your convenience, a confirmation email is automatically sent immediately upon booking your appointment. This email contains links to easily insert the appointment into your phone calendar of choice or quickly reschedule your appointment time should it no longer be suitable. We also provide text and email reminders 48-hours before your scheduled appointment time.

Whilst we understand that circumstances may arise that do not allow you to keep your appointment, we expect that you will provide us at least 24-hours notice prior to your scheduled appointment time, should you be unable to attend for any reason.

Schedule alterations with less than 24-hours’ notice will attract our ‘late-schedule change’ fee of 50% of the scheduled consultation fee.